Caballero & Sons

Caballero & Sons earns strong praise across a large volume of reviews for punctuality, courteous technicians, and responsive scheduling, which drives a solid professionalism baseline. However, multiple credible negative reviews — including a no-show appointment, a technician charged for an incomplete diagnosis, a customer who resolved a $975 misdiagnosis for $40 themselves, and repeated complain... Read more

Caballero & Sons earns strong praise across a large volume of reviews for punctuality, courteous technicians, and responsive scheduling, which drives a solid professionalism baseline. However, multiple credible negative reviews — including a no-show appointment, a technician charged for an incomplete diagnosis, a customer who resolved a $975 misdiagnosis for $40 themselves, and repeated complaints about being charged for visits where nothing was accomplished — meaningfully drag down both professionalism and project completion scores. Pricing is the most contested dimension: while many reviewers call prices fair or reasonable, a notable cluster of 1-star reviews explicitly cite overpriced materials, unexpected fees, a duplicative trip charge plus labor minimum, and a snaking surcharge on top of hourly labor, indicating inconsistent and sometimes opaque pricing practices. Experience scores moderately well given numerous mentions of skilled, knowledgeable technicians, but the misdiagnosis incident and the case where a technician could not remove a balancing spool introduce meaningful doubt. The review base spans from 2009 to 2025, so older reviews carry reduced weight, though the pattern of both praise and pricing complaints persists into recent years. Read less