Bailey Plumbing Heating Cooling

Bailey Plumbing presents a deeply polarized review profile: a large bloc of enthusiastic 5-star reviews praising friendly, prompt, and knowledgeable technicians sits alongside an equally substantial and highly detailed set of 1-star reviews describing price gouging, abandoned or botched work, and hostile customer service. Pricing is the single most damaging dimension, with dozens of reviewers inde... Read more

Bailey Plumbing presents a deeply polarized review profile: a large bloc of enthusiastic 5-star reviews praising friendly, prompt, and knowledgeable technicians sits alongside an equally substantial and highly detailed set of 1-star reviews describing price gouging, abandoned or botched work, and hostile customer service. Pricing is the single most damaging dimension, with dozens of reviewers independently citing quotes 2–10x higher than competitors for identical work, and several alleging fraudulent charges, forged signatures, and scam referrals to restoration companies. Project completion is significantly undermined by multiple accounts of work left unfinished, repeat failures of the same repair, warranty obligations ignored, and appointments cancelled hours late or not at all. Professionalism scores are split: many positive reviews cite friendly and courteous technicians by name, while negative reviews describe technicians who were verbally abusive, dismissive, or refused to perform basic diagnostic steps. Experience scores similarly split, with some technicians praised as highly skilled and others described as misdiagnosing problems that a local handyman resolved in minutes. Read less