Overview of Company Customer Sentiment Analysis in May
All three reviews are strongly negative and paint a consistent picture of a contractor with serious deficiencies across every dimension. Professionalism is severely undermined by repeated no-shows, missed time windows spanning an entire day, defensive and dismissive customer service, and management that was unavailable or unwilling to resolve complaints. Pricing concerns are explicit and damning: ... Read more
All three reviews are strongly negative and paint a consistent picture of a contractor with serious deficiencies across every dimension. Professionalism is severely undermined by repeated no-shows, missed time windows spanning an entire day, defensive and dismissive customer service, and management that was unavailable or unwilling to resolve complaints. Pricing concerns are explicit and damning: one reviewer documented being charged $600 for a part that cost ~$60 wholesale and was replaced again within four months, while another was quoted roughly double the market rate for refrigerant. Project completion is critically poor, with jobs either not completed at all, requiring immediate re-service, or technicians being redirected away from scheduled appointments without notice. Experience and workmanship are also called into question, with one reviewer's subsequent contractor finding that the installed part was a cheap generic brand that failed prematurely, and another reviewer discovering a simple switched-off unit that the technician apparently missed entirely. Read less