Overview of Company Customer Sentiment Analysis in May
Both reviews are strongly negative and center on severe pricing concerns, with customers reporting charges of $1,200 for a 1.5-hour bidet seat installation and $900 for a 2.5-hour drain snaking job with no parts used. Professionalism is called into question in both reviews, with one reviewer explicitly characterizing the contractor's behavior as 'immoral' and accusing him of attempting to upsell u... Read more
Both reviews are strongly negative and center on severe pricing concerns, with customers reporting charges of $1,200 for a 1.5-hour bidet seat installation and $900 for a 2.5-hour drain snaking job with no parts used. Professionalism is called into question in both reviews, with one reviewer explicitly characterizing the contractor's behavior as 'immoral' and accusing him of attempting to upsell unnecessary work on an elderly customer. Project completion receives a partial score because the work was technically finished in both cases, but only after one customer had to push back against unnecessary demolition — suggesting follow-through is conditional rather than reliable. Experience scores low due to the misdiagnosis of PVC pipes as cast iron and the apparent attempt to perform far more invasive work than was needed, indicating questionable technical judgment or deliberate upselling. Read less