Overview of Company Customer Sentiment Analysis in May
Pitman Plumbing shows a genuinely mixed track record across reviews spanning nearly a decade. On the positive side, multiple reviewers praised the team's responsiveness, dedication (working through the night after Hurricane Sandy and a basement flood), and courteous attitude, which lifted professionalism scores. However, two serious negative reviews — one involving an improperly vented boiler th... Read more
Pitman Plumbing shows a genuinely mixed track record across reviews spanning nearly a decade. On the positive side, multiple reviewers praised the team's responsiveness, dedication (working through the night after Hurricane Sandy and a basement flood), and courteous attitude, which lifted professionalism scores. However, two serious negative reviews — one involving an improperly vented boiler that National Grid had to disconnect, and another involving a $7,000 dispute over subpar workmanship — significantly drag down project completion and experience scores. Pricing received a moderate score because one reviewer explicitly praised no price-gouging during Hurricane Sandy, while two others are pursuing or threatening legal action over money disputes, suggesting transparency and fairness issues in some cases. The combination of genuinely strong service in emergency situations and documented technical failures and adversarial dispute resolution creates a contractor profile that carries meaningful risk. Read less