John Burton Plumbing & Heating

John Burton Plumbing demonstrates strong performance across professionalism, project completion, and technical expertise, with consistently positive feedback on responsiveness, punctuality, and workmanship quality. The company excels at emergency response and staff professionalism (24 mentions), with multiple reviews praising specific technicians like Dan and Steve. However, pricing emerges as a n... Read more

John Burton Plumbing demonstrates strong performance across professionalism, project completion, and technical expertise, with consistently positive feedback on responsiveness, punctuality, and workmanship quality. The company excels at emergency response and staff professionalism (24 mentions), with multiple reviews praising specific technicians like Dan and Steve. However, pricing emerges as a notable weakness (7 mentions), with several customers citing high service fees, expensive estimates, and non-transparent pricing structures. While most recent reviews (2024) are highly positive, older reviews reveal recurring concerns about service fees not being deducted from final costs and payment method restrictions (cash/check only). Project completion is strong with no reports of abandoned work, though one 2016 review raised concerns about warranty support and accountability for installation errors. Read less