A Rooter Pros

A Rooter Pros shows a generally positive track record across professionalism, project completion, and experience, with multiple reviewers praising courteous, skilled technicians and responsive service. However, professionalism is meaningfully dragged down by a credible 1-star complaint about no-shows and a detailed 2020 account of a technician failing to save a camera inspection recording and then... Read more

A Rooter Pros shows a generally positive track record across professionalism, project completion, and experience, with multiple reviewers praising courteous, skilled technicians and responsive service. However, professionalism is meaningfully dragged down by a credible 1-star complaint about no-shows and a detailed 2020 account of a technician failing to save a camera inspection recording and then leveraging that failure to pressure a customer into an $1,800 upsell — a serious conduct concern. Pricing is the weakest dimension: while several reviewers found costs fair and transparent, the camera inspection incident describes a pricing approach that was opaque and coercive, pulling the score down considerably. Project completion scores moderately well, as most jobs appear to have been seen through to resolution, including a same-day callback by the owner, though the camera inspection job was arguably left incomplete. Experience scores highest among the dimensions, with consistent praise for technical knowledge and problem-solving across multiple detailed reviews. Read less