Root 24 Plumbing & Drain Cleaning

Root 24 receives strong praise for professionalism and communication across a large number of reviews, with many technicians — particularly Wayne — repeatedly cited for courtesy, punctuality, and clear explanations. Project completion scores well in the majority of cases, with technicians frequently resolving issues that other companies could not. However, several serious negative reviews drag... Read more

Root 24 receives strong praise for professionalism and communication across a large number of reviews, with many technicians — particularly Wayne — repeatedly cited for courtesy, punctuality, and clear explanations. Project completion scores well in the majority of cases, with technicians frequently resolving issues that other companies could not. However, several serious negative reviews drag scores down meaningfully: complaints include a faucet installation that failed twice and was ultimately abandoned by the company, a sewer line repair that caused a flooded basement with no owner follow-up, foundation damage left unaddressed, and a pricing dispute where a customer was charged nearly $300 more than quoted. Pricing confidence is tempered by both a clear overcharging complaint and a senior citizen overcharge allegation, pulling that dimension's score significantly below the otherwise positive tone. The overall picture is a company with capable technicians and strong day-to-day service, but with documented failures in accountability, follow-through on warranty work, and pricing transparency. Read less