Hempsey’s Plumbing & Heating

Hempsey's Plumbing demonstrates strong performance in project completion (92/100) and professionalism (88/100), with consistently positive feedback on responsiveness, quality workmanship, and respectful service delivery. However, pricing presents a significant concern, with a score of 65/100 driven by three explicit complaints about high costs ($375 for 15 minutes, $1,300 water heater replacement)... Read more

Hempsey's Plumbing demonstrates strong performance in project completion (92/100) and professionalism (88/100), with consistently positive feedback on responsiveness, quality workmanship, and respectful service delivery. However, pricing presents a significant concern, with a score of 65/100 driven by three explicit complaints about high costs ($375 for 15 minutes, $1,300 water heater replacement) contrasted against five reviews praising reasonable pricing. This pricing inconsistency suggests either variable pricing practices or customer perception gaps. The company excels at same-day/emergency service and problem-solving, but the pricing volatility and recent high-cost complaints (2024, 2017) create material trust concerns despite otherwise excellent service quality. Read less