Werner James M Plumbing & Heating

Werner Plumbing & HVAC shows significant inconsistency in service delivery. While technical competence and pricing are generally fair when work is completed, the company suffers from severe professionalism and project completion issues. Multiple reviews document poor phone communication, rude staff (particularly the receptionist), and critical failures in scheduling and follow-through—including ... Read more

Werner Plumbing & HVAC shows significant inconsistency in service delivery. While technical competence and pricing are generally fair when work is completed, the company suffers from severe professionalism and project completion issues. Multiple reviews document poor phone communication, rude staff (particularly the receptionist), and critical failures in scheduling and follow-through—including no-shows and multi-week delays. The company's stated policy of deprioritizing secondary home owners and vacation rental customers has generated substantial customer frustration. Positive reviews highlight quick response times and fair pricing when service is actually provided, but these are overshadowed by systemic operational failures. Read less