Cooke Plumbing Heating & Air

Professionalism is the most-mentioned dimension and is dragged down significantly by two explicit complaints about unreturned calls — one from 2022 and one from 2013 — including a failure to honor an 'Emergency Services' listing. Positive professionalism signals exist (courteous, prompt, polite, on time) but the responsiveness failures are serious and cannot be ignored. Pricing is mentioned in... Read more

Professionalism is the most-mentioned dimension and is dragged down significantly by two explicit complaints about unreturned calls — one from 2022 and one from 2013 — including a failure to honor an 'Emergency Services' listing. Positive professionalism signals exist (courteous, prompt, polite, on time) but the responsiveness failures are serious and cannot be ignored. Pricing is mentioned in only a few reviews with generally positive signals — one review praised true estimates over guesstimates, one confirmed work was done for the price quoted, and one reviewer was uncertain about pricing — yielding a moderate but conservative score. Project completion and experience are supported by a handful of reviews noting efficient, satisfactory work and repeat usage, but the evidence is thin and mostly from reviews that are over a decade old. The most recent review (2022) is a 1-star complaint about no callback, which is the freshest data point and weighs negatively. Read less