Paul Jarry Plumbing & Heating

Paul Jarry Plumbing and Heating has a strong base of loyal, long-term customers who consistently praise punctuality, courteous communication, and professional demeanor, driving a solid professionalism score. Project completion is generally strong, with multiple reviews noting jobs finished on time, on estimate, and with proper follow-through — including a notable example of returning repeatedly ... Read more

Paul Jarry Plumbing and Heating has a strong base of loyal, long-term customers who consistently praise punctuality, courteous communication, and professional demeanor, driving a solid professionalism score. Project completion is generally strong, with multiple reviews noting jobs finished on time, on estimate, and with proper follow-through — including a notable example of returning repeatedly to resolve a manufacturing defect. However, pricing is the most contested dimension: while many customers describe fair and reasonable rates, a meaningful cluster of negative reviews specifically cite billing transparency issues, including undisclosed per-man hourly rates, charges for minimal work, and a perceived bait-and-switch pattern, which significantly suppresses the pricing score. Experience scores are positive overall, with skilled work across boilers, HVAC, water heaters, and complex plumbing jobs, though a few reviews flag technical errors such as the burner gasket incident and a misdiagnosed leak, preventing a higher score. Read less