Coppola Tony Plumbing & Heating

Three older reviews (2015–2019) paint a consistently positive picture of Tony's responsiveness, punctuality, and workmanship, with customers praising fast communication, on-time arrivals, and clean, competent work. However, the most recent review (February 2023) is a serious negative data point: Tony failed to show up for an emergency heating job, never returned a voicemail, and left a customer ... Read more

Three older reviews (2015–2019) paint a consistently positive picture of Tony's responsiveness, punctuality, and workmanship, with customers praising fast communication, on-time arrivals, and clean, competent work. However, the most recent review (February 2023) is a serious negative data point: Tony failed to show up for an emergency heating job, never returned a voicemail, and left a customer without heat or water for an additional day. Because recency rules require heavier weighting of the 2023 review, professionalism and project completion scores are pulled down significantly. Pricing and experience scores are based on only two mentions each and must be treated with caution. Overall, the score reflects a contractor with a historically strong track record that has at least one recent, documented failure of basic professional follow-through. Read less