Find Nearby Plumbers In Manchester, New Hampshire

Legendary Plumbing demonstrates strong professionalism across multiple reviews, with consistent praise for responsiveness, scheduling flexibility, and courteous communication. Project completion is solid, with jobs finished on time and at quoted prices without hidden charges. Pricing appears fair and transparent based on available mentions. Experience is noted positively but with limited explicit detail. The company's local, family-run status and military service background are mentioned favorably. However, the sample size is small (only 2 usable reviews) and all reviews are older than 2 years, which limits confidence in current performance.

• Only 3 total reviews analyzed; 1 review (2022-01-15) is not usable as it explicitly states the customer did NOT use this company for their actual repair work
• All usable reviews are from 2020-2021; no recent reviews from past 12 months available to assess current service quality
• Both usable reviews are 5-star ratings with very positive language; limited negative feedback available for balanced assessment
• Small sample size (n=2) means individual review sentiment carries disproportionate weight

This WW Score should be treated with caution due to the very small sample size (only 2 usable reviews) and age of data (3+ years old). While the available reviews are detailed and specific rather than generic, the lack of recent feedback and limited volume prevent high confidence in current performance reliability.

Walley's demonstrates strong professionalism with consistently praised communication, punctuality, and courteous staff across 28 reviews. However, project completion scores are significantly dragged down by multiple severe failures including an 11-month HVAC installation nightmare, a boiler system that was blown out entirely, and a commercial boiler misdiagnosis—all documented in recent years. Pricing feedback is mixed: while many customers praise fair rates, several report quotes 1–3x higher than competitors, and one customer was charged for a diagnostic without service completion. Technical experience is solid for routine work but shows critical gaps in complex installations and system diagnostics.

• CRITICAL: Multiple catastrophic project failures documented. Review from 2023-08-03 describes 11-month HVAC installation failure requiring manufacturer intervention and third-party contractor to fix. Review from 2022-05-20 reports $8,500+ loss when company 'blew out entire HVAC system' during AC startup. Review from 2022-03-18 documents failure to diagnose simple check valve on boiler company installed 3 years prior, requiring external contractor and still charged customer.
• Recency concern: Most positive reviews are from 2014–2019 (older than 5 years). Negative reviews cluster in 2022–2024, suggesting potential quality decline or increased complexity of jobs undertaken.
• Inconsistent service model: Review from 2016-08-15 reports company refused to bundle diagnosis and service into single visit, requiring separate callouts—contradicts other reviews praising efficiency.
• Geographic/service scope issues: Review from 2022-06-14 reports false advertising (company listed Chester on website but does not service it).
• Pricing transparency: Review from 2016-08-26 reports quotes significantly higher than competitors (1k–3x markup) with inaccurate time estimates (predicted half-day vs. actual 45 minutes by competitor).

This score should be treated with CAUTION. While professionalism and experience dimensions are well-supported by 28 and 18 mentions respectively, the WW Score is artificially elevated by a large volume of older positive reviews (2014–2019) that do not reflect recent performance. The three catastrophic failures in 2022–2023 involving major systems (HVAC, boiler) represent material risks that outweigh routine service quality. Project completion confidence is HIGH by mention count but the severity of documented failures (11-month delays, system destruction, misdiagnosis) suggests this company may struggle with complex or non-standard installations. Recommend obtaining independent references for any major HVAC or boiler work and requesting detailed warranties before proceeding.

Johnson Plumbing demonstrates solid overall performance with a WW Score of 76.8, driven by strong technical expertise and generally reliable project completion. The company excels in experience and skill level (82.5), with numerous reviews praising knowledgeable technicians and quality workmanship. Professionalism scores well at 78.5, reflecting punctuality and courteous service across most engagements. However, pricing emerges as a significant weakness at 68.0, with recurring complaints about overcharges, unexpected bills, diagnostic fees, and quotes that exceed initial estimates. Project completion is reliable at 79.0, though some customers report incomplete work or callbacks needed. The company's long operational history and family ownership are assets, but pricing transparency and consistency remain persistent pain points.

• PRICING CONCERNS: 89 mentions of pricing issues reveal a pattern of customer dissatisfaction. Complaints include: unexpected additional charges weeks/months after service, diagnostic fees ($100-$126 for simple assessments), quotes that increase significantly on-site, hourly rates perceived as excessive ($118-$220/hr), and lack of itemized billing. Multiple customers report being charged for incomplete work or work that required callbacks.
• INCONSISTENT QUALITY: While many reviews praise specific technicians (Ken, Rodney, Brad, Eric, Jason), others report incompetent work from unnamed technicians, suggesting quality varies significantly by individual. Some customers had to hire second plumbers to redo work.
• BILLING DISPUTES: Multiple reviews (2023-2024) describe delayed invoicing (bills arriving 4+ months after service), surprise charges, and threats of collection action. One customer reported being billed for a service they were not supposed to pay for (GE warranty case).
• FOLLOW-UP FAILURES: Several reviews mention promised callbacks that never occurred, estimates that were never provided, and poor communication from dispatch/office staff.
• NEGATIVE OUTLIERS: 1-star reviews (approximately 25 total) cluster around pricing disputes, incomplete work, rude staff behavior, and failure to honor commitments. A few reviews suggest the company takes advantage of elderly customers and veterans.
• RECENCY NOTE: Most recent reviews (2025) are overwhelmingly positive (5-star), which contrasts sharply with 2020-2023 reviews that contain more critical feedback. This shift may indicate recent operational improvements or potential review manipulation. Recommend treating very recent reviews with moderate caution.
• POTENTIAL FAKE REVIEW PATTERN: Multiple empty reviews (no text, 5-star rating) and several generic single-word reviews ('Great!', 'Awesome', 'fine') appear throughout the dataset, particularly in 2025 and 2020-2021 clusters. This pattern is consistent with review padding, though not conclusive.

This WW Score of 76.8 is reliable for understanding Johnson Plumbing's overall performance, supported by 287 reviews with HIGH confidence across all dimensions. However, the score masks significant variability: the company delivers strong technical work and responsiveness but has persistent, well-documented pricing issues that materially impact customer satisfaction. Prospective customers should expect quality workmanship but should obtain detailed written estimates, confirm pricing before work begins, and request itemized invoices to mitigate financial risk. The recent surge in 5-star reviews warrants cautious interpretation.

This contractor/plumber business demonstrates solid overall performance with a WW Score of 76.8, driven by consistently strong mentions across all four dimensions. Professionalism (127 mentions) shows reliable punctuality, communication, and courteous service, though some negative reviews cite rudeness and unprofessional behavior. Pricing (68 mentions) reveals a mixed picture: many customers praise fair and reasonable rates, but a significant subset reports surprise charges, upselling, and price increases mid-project. Project Completion (95 mentions) is generally strong with timely service and problem resolution, though some reviews document incomplete work, no-shows, and failure to honor callbacks. Experience (89 mentions) reflects strong technical knowledge and quality workmanship, with skilled diagnostics and efficient repairs. The business benefits from multiple technicians with varying reputations, creating inconsistency in customer experience.

• INCONSISTENT SERVICE QUALITY: Multiple technicians (Dan, Ernie, Timothy, Daniel, etc.) show vastly different customer satisfaction levels. Some are highly praised; others have serious complaints about dishonesty, upselling, and poor follow-through.
• PRICING CONCERNS: Recurring pattern of customers reporting unexpected charges, mid-project price increases, and quotes that escalate significantly. Examples include: $150→$385, $450→$732, $325→$420+$95 labor. This suggests either poor initial estimates or deliberate upselling.
• FOLLOW-UP FAILURES: Multiple reviews document failure to return calls, honor callbacks, provide refunds, or complete promised follow-up work. This is a material weakness in project completion.
• FAKE REVIEW RISK - MODERATE: Several reviews are suspiciously generic (e.g., 'Thank you, Donald!' with no detail, empty reviews with 5-star ratings, reviews with only '....' or 'Nothing'). Approximately 15-20 reviews contain minimal or no substantive information, which inflates apparent satisfaction artificially.
• NEGATIVE REVIEWS CLUSTER: A notable cluster of 1-star reviews from 2017-2021 alleges scamming, dishonesty, theft, and aggressive behavior. While some are isolated, the pattern suggests systemic issues during that period.
• RECENCY BIAS: Most recent reviews (2025, 2024) are predominantly 5-star with minimal detail. Older reviews (2017-2020) contain more detailed criticism. This may indicate either improved service or review manipulation.
• ROAD RAGE INCIDENT: One review documents aggressive driving behavior by a company vehicle, raising safety and professionalism concerns.
• COMMUNICATION BREAKDOWN: Multiple reviews cite poor responsiveness, ghosting, and refusal to return calls after payment or service disputes.

This WW Score of 76.8 should be treated with MODERATE-TO-HIGH confidence for overall service quality, but customers should be aware of significant inconsistency across technicians, documented pricing disputes, and follow-up failures. The score reflects a business with strong technical capability and many satisfied customers, but material weaknesses in pricing transparency, project completion accountability, and customer service consistency. Prospective customers should request detailed written estimates, clarify all pricing upfront, and verify technician assignment before booking.

Jim Trombly Plumbing and Heating demonstrates strong professionalism and technical expertise, with consistent praise for punctuality, politeness, and skilled workmanship across the majority of reviews. Project completion is generally reliable, though some customers report scheduling delays and occasional follow-up issues. The primary weakness is pricing: numerous reviews cite high costs, unexpected charges, and billing disputes, with several customers noting they were overcharged or felt prices were not transparent. The company shows a pattern of excellent service delivery when work is performed, but pricing transparency and consistency remain significant concerns that pull down the overall score.

• PRICING INCONSISTENCY: Multiple reviews (2017, 2015, 2011, 2020) report significant billing disputes, unexpected charges, and lack of transparency. One customer was quoted $1,800 and charged $3,384; another reported $460 for a clogged sink; another noted commute charges not disclosed upfront. This pattern suggests systemic pricing communication issues.
• CUSTOMER SERVICE DETERIORATION: Review from 2020-07-22 states 'Really great until about 15 months ago...Canceling, not showing up, really too bad.' Review from 2023-10-12 describes hostile staff behavior and refusal to address customer concerns. Review from 2024-06-09 reports appointment cancellation with no guidance or follow-up.
• QUALITY CONTROL VARIANCE: Review from 2021-06-10 reports drywall replacement done incorrectly, requiring customer to pay for professional correction. Review from 2023-10-12 reports furnace installation with multiple issues (noise, efficiency, cycling problems) and staff refusing to address concerns.
• INCOMPLETE WORK: Review from 2018-02-01 reports sewer line not properly cleared; customer had to rent equipment and complete work themselves. Review from 2017-02-28 reports filler valve replaced twice in 5 months.
• EMPTY/GENERIC REVIEWS: 7 reviews contain only ratings with no text or minimal text ('unknown', '.'), suggesting possible review padding. These are excluded from scoring but noted as data quality concern.
• RECENCY CONCERN: Most detailed negative reviews are from 2023-2024 (recent), while many generic 5-star reviews cluster around 2021-2022 and earlier. Recent reviews show more critical feedback.
• STAFF BEHAVIOR ISSUES: Multiple reviews mention rude, dismissive, or hostile staff (2023-10-12, 2017-06-15). One review reports technician hanging up on customer (2015-08-14).

This WW Score of 76.8 is reliable with HIGH overall confidence due to substantial data (118 usable reviews across all dimensions), but the score masks significant internal inconsistency: the company excels in technical execution and professionalism but has serious, documented issues with pricing transparency, billing practices, and customer service recovery. Customers should expect quality work but should obtain detailed written estimates, verify all charges upfront, and be prepared to negotiate billing disputes. Recent reviews (2023-2024) suggest service quality may be declining.

Southern NH Plumbing & Heating demonstrates strong professionalism with consistent punctuality, courteous communication, and clean work practices across 68 reviews. Technical expertise is solid with 35 mentions of knowledgeable, efficient service. However, project completion reliability is significantly undermined by multiple serious failures: warranty refusals, incomplete installations requiring costly third-party fixes, safety hazards (propane leaks, relief valve oversizing), poor follow-up on callbacks, and unresolved defects. Pricing is generally fair (78/100) but marred by hidden charges, billing disputes, and refusals to honor warranties. The company shows a troubling pattern of defensive responses to legitimate complaints rather than accountability.

• CRITICAL SAFETY ISSUES: Multiple reviews document dangerous installation errors including propane leaks into homes, relief valves rated 5x system capacity (explosion risk), and incorrect chimney liner installation. These are not minor defects.
• WARRANTY VIOLATIONS: At least 3 reviews document the company refusing to honor stated 12-month warranties on completed work, citing technicalities (property sold, time elapsed, etc.). This is a serious pattern.
• INCOMPLETE/DEFECTIVE WORK: Multiple large projects left with significant defects requiring expensive third-party repairs (water heater control damaged, chimney liner installed incorrectly, boiler nearly destroyed by contaminated system, expansion tank/relief valve replaced unnecessarily).
• POOR ACCOUNTABILITY: Owner Andrew's documented responses to complaints show defensiveness, irritation, and refusal to apologize rather than resolution. One review describes him 'exploding' when asked for details on fixes.
• COMMUNICATION FAILURES: At least 5 reviews document non-responsiveness to follow-up calls, voicemails, and emails—some spanning weeks with no contact.
• BILLING DISPUTES: Charges for time spent in van doing nothing, billing for work not completed, refusal to provide itemized invoices, and unexpected rate increases.
• FAKE REVIEW PATTERN DETECTED: 8 consecutive 5-star reviews with no text (May 26, May 10, April 10, Jan 10, Feb 9) and 4 more blank 5-star reviews suggest review manipulation. Additionally, several highly generic 5-star reviews use nearly identical phrasing ('professional, knowledgeable, friendly, highly recommend') with no specific details.
• RECENCY CONCERN: Most positive reviews are from 2016-2019 (older than 3 years). Recent reviews (2021-2025) show a higher concentration of serious complaints, suggesting service quality may have declined.
• SELECTIVE SERVICE: One review alleges the company discriminates in choosing which customers to serve, refusing callbacks from a previously satisfied customer.

This WW Score of 76.8 should be treated with CAUTION. While the company demonstrates strong professionalism and communication in routine service calls, the pattern of serious safety failures, warranty violations, incomplete work, and defensive management responses in larger projects represents genuine risk. The score is artificially elevated by a high volume of generic positive reviews (many appearing fabricated) and older reviews from 2016-2019. Recent reviews (2021-2025) reveal a troubling escalation in major defects and accountability failures. Customers should be aware that positive reviews may not reflect current service quality, and the company's handling of problems is significantly worse than its initial service quality.