Penguin Plumbing Heating Cooling

The review set is small, spans a decade, and contains serious red flags that significantly drag down the score. Professionalism is mixed: two reviews praise punctuality and courtesy, but one review explicitly describes calls being ignored after repeated failed visits, and another alleges price manipulation targeting a female homeowner — both serious professionalism failures. Pricing is a consist... Read more

The review set is small, spans a decade, and contains serious red flags that significantly drag down the score. Professionalism is mixed: two reviews praise punctuality and courtesy, but one review explicitly describes calls being ignored after repeated failed visits, and another alleges price manipulation targeting a female homeowner — both serious professionalism failures. Pricing is a consistent concern, with three of four pricing-related reviews describing costs as high, unexpected, or outright exploitative, including one allegation of price gouging. Project completion is the most damaging dimension: one review describes a job that was never fixed after multiple visits, an illegal code violation (drain tied incorrectly), and an open sewer pipe left under a sink — a significant workmanship and completion failure. The two positive reviews (2024 and 2016) do show competent work and satisfied outcomes, but they are insufficient to offset the documented failures. Read less