New Horizon Plumbing & Heating

Gary receives generally positive feedback across older reviews, with customers praising his punctuality, friendliness, honest pricing, and technical competence. However, the most recent review (November 2023) is a significant red flag: a prospective customer reported receiving no response to both a website quote request and a phone message, raising serious concerns about current responsiveness and... Read more

Gary receives generally positive feedback across older reviews, with customers praising his punctuality, friendliness, honest pricing, and technical competence. However, the most recent review (November 2023) is a significant red flag: a prospective customer reported receiving no response to both a website quote request and a phone message, raising serious concerns about current responsiveness and communication. Because recency rules require heavier weighting of recent reviews, this unresolved responsiveness failure meaningfully drags down the professionalism score. The positive reviews are largely from 2017–2020, making it difficult to assess Gary's current service quality with confidence. The overall WW Score reflects a contractor with a historically solid reputation that shows a potentially troubling recent decline in responsiveness. Read less