Overview of Company Customer Sentiment Analysis in May
This single review paints a deeply negative picture across all four dimensions. Professionalism suffered significantly due to Paul avoiding calls, deflecting responsibility, dismissing valid concerns, and his crew damaging property and leaving cigarette butts in an insulation-filled attic. Pricing initially appeared competitive but the reviewer explicitly notes the low price was ultimately more ex... Read more
This single review paints a deeply negative picture across all four dimensions. Professionalism suffered significantly due to Paul avoiding calls, deflecting responsibility, dismissing valid concerns, and his crew damaging property and leaving cigarette butts in an insulation-filled attic. Pricing initially appeared competitive but the reviewer explicitly notes the low price was ultimately more expensive due to poor planning and required remediation costs. Project completion is scored near zero as the system remained non-functional 18 months post-install, with no resolution in sight and the reviewer anticipating additional equipment purchases. Experience is scored very low given the undersized unit selection, incorrect return vent placement, improper thermostat positioning, and the critical note that Paul is an electrician — not a licensed HVAC contractor — performing HVAC work. Read less