Lachance Plumbing & Heating

Lachance Plumbing & Heating shows significant internal inconsistency. Technical staff are consistently praised as knowledgeable, professional, and competent (experience score: 78), and project completion is generally solid when work is actually performed (62). However, professionalism is severely compromised by pervasive complaints about a receptionist/office manager described as rude, unprofessio... Read more

Lachance Plumbing & Heating shows significant internal inconsistency. Technical staff are consistently praised as knowledgeable, professional, and competent (experience score: 78), and project completion is generally solid when work is actually performed (62). However, professionalism is severely compromised by pervasive complaints about a receptionist/office manager described as rude, unprofessional, and verbally abusive across 11+ reviews spanning multiple years. Pricing is mixed—some customers report fair and reasonable rates, while others cite high costs and questionable billing practices (charging for unused parts, inflated service fees). The company's responsiveness and follow-through on callbacks and scheduling is inconsistent, with multiple reports of cancelled appointments, missed callbacks, and poor communication. Read less