Harry W. Wells & Son

Harry W. Wells & Son presents a deeply polarized service profile with significant quality inconsistency. While positive reviews (primarily from 2011-2018) consistently praise knowledgeable technicians, prompt response times, and fair pricing, a substantial volume of negative reviews (concentrated 2012-2022) document serious issues: excessive markups (100-300% on parts), undisclosed dispatch fees (... Read more

Harry W. Wells & Son presents a deeply polarized service profile with significant quality inconsistency. While positive reviews (primarily from 2011-2018) consistently praise knowledgeable technicians, prompt response times, and fair pricing, a substantial volume of negative reviews (concentrated 2012-2022) document serious issues: excessive markups (100-300% on parts), undisclosed dispatch fees ($89), incomplete diagnostics, missed appointments, unprofessional behavior, and poor follow-up on failed repairs. The company's apparent acquisition and relocation away from the Nashua area correlates with a marked deterioration in service quality and customer satisfaction. Pricing emerges as the most problematic dimension, with recurring complaints about hidden fees and inflated labor charges. Read less