Artisan Plumbing & Heating

Artisan Plumbing / Pierce Plumbing has a strong base of positive reviews praising Ken Pierce's professionalism, punctuality, communication, and willingness to go above and beyond — including waiving fees, flagging unrelated issues, and working weekends. However, several substantive negative reviews meaningfully drag down all four dimensions: one 1-star review describes a $10,600 HVAC installatio... Read more

Artisan Plumbing / Pierce Plumbing has a strong base of positive reviews praising Ken Pierce's professionalism, punctuality, communication, and willingness to go above and beyond — including waiving fees, flagging unrelated issues, and working weekends. However, several substantive negative reviews meaningfully drag down all four dimensions: one 1-star review describes a $10,600 HVAC installation that required three redo attempts, was performed by unlicensed workers without the licensed contractor present, and resulted in abandoned warranty obligations; another details a contractor who installed mismatched parts, reversed hot/cold lines, damaged shower walls, and ultimately walked off the job; a third describes an hour-and-a-half late arrival followed by an abrupt departure citing a 'family emergency.' Pricing is the weakest dimension, with multiple reviewers independently noting high hourly rates, near-100% markups on parts, and charges that felt excessive relative to market — though a comparable number praised value and fairness. The review corpus spans 2006–2020, with the majority of reviews predating 2019, meaning recent performance data is thin and the two most serious negative reviews (2018 and 2020) are among the most recent. Read less