American Plumbing Heating and Cooling

The onsite technical staff consistently received positive feedback for professionalism, communication, and workmanship across multiple reviews. However, the most recent and detailed review (2024) significantly drags down the professionalism and pricing scores due to documented deceptive billing practices: charging for a drip pan never delivered, pulling a permit after work was completed, and overc... Read more

The onsite technical staff consistently received positive feedback for professionalism, communication, and workmanship across multiple reviews. However, the most recent and detailed review (2024) significantly drags down the professionalism and pricing scores due to documented deceptive billing practices: charging for a drip pan never delivered, pulling a permit after work was completed, and overcharging for that permit by 3x the actual cost. Project completion is moderately positive — the water heater job required a callback due to a defective part but was ultimately resolved — though the permit violation in the 2024 review raises a compliance concern. Pricing confidence is limited to two mentions, but one of those is a serious allegation of overcharging and hidden fees, which heavily penalizes that dimension. Read less