Al Terry Plumbing, Heating & AC

Al Terry Plumbing and Heating presents a deeply mixed picture across its review history. Professionalism scores moderately well in recent reviews, with many customers praising punctuality, politeness, and communication from named technicians — but this is significantly offset by older reviews citing no-shows, missed appointments, ignored callbacks, and dismissive service managers. Pricing is the... Read more

Al Terry Plumbing and Heating presents a deeply mixed picture across its review history. Professionalism scores moderately well in recent reviews, with many customers praising punctuality, politeness, and communication from named technicians — but this is significantly offset by older reviews citing no-shows, missed appointments, ignored callbacks, and dismissive service managers. Pricing is the weakest dimension: multiple reviewers across different years explicitly describe charges as 'outrageous,' 'double competitors,' or deceptive (quotes that tripled between phone and written estimate), and at least two reviewers felt vulnerable customers were taken advantage of — this drags the pricing score down substantially. Project completion is inconsistent: while many jobs are described as completed well, there are documented cases of recurring leaks after repairs, misdiagnoses that cost customers hundreds with no resolution, and a warranty dispute where the company refused to cover its own failed work. Experience scores moderately, with many recent reviews praising knowledgeable technicians, but older reviews describe technicians who could not diagnose problems correctly and caused property damage. The overall WW Score reflects a company with genuine strengths in day-to-day service delivery but serious, recurring concerns around pricing transparency and accountability. Read less