AJ Leblanc Heating

AJ LeBlanc earns strong praise across many reviews for punctuality, friendliness, and responsiveness, with multiple customers highlighting same-day service and courteous technicians. However, professionalism is meaningfully dragged down by recurring complaints about poor office communication, unreturned calls, rude staff interactions, and failure to follow through on scheduling commitments. Projec... Read more

AJ LeBlanc earns strong praise across many reviews for punctuality, friendliness, and responsiveness, with multiple customers highlighting same-day service and courteous technicians. However, professionalism is meaningfully dragged down by recurring complaints about poor office communication, unreturned calls, rude staff interactions, and failure to follow through on scheduling commitments. Project completion is the most mixed dimension: several reviews praise clean, thorough installs with good explanations, but there are notable failures including a hot water heater install that failed city inspection, a technician who left without completing a furnace cleaning with no follow-up, and a condenser left unplugged causing basement flooding. Pricing is generally viewed favorably, with multiple reviewers citing fair or competitive rates, though one customer flagged a hidden $120/hour labor charge that was never disclosed upfront. Experience scores moderately well, with technicians demonstrating solid diagnostic ability in several reviews, but offset by at least one instance of an incompetent technician requiring a second visit to correct their own errors. Read less