Overview of Company Customer Sentiment Analysis in May
The overwhelming majority of reviews describe serious failures across nearly every dimension. Professionalism is heavily penalized by repeated accounts of no-call-no-shows, failure to return calls across multiple attempts, a technician refusing basic safety precautions, and a tech spending most of a job on personal phone calls. Project completion is critically damaged by abandoned work, unresolved... Read more
The overwhelming majority of reviews describe serious failures across nearly every dimension. Professionalism is heavily penalized by repeated accounts of no-call-no-shows, failure to return calls across multiple attempts, a technician refusing basic safety precautions, and a tech spending most of a job on personal phone calls. Project completion is critically damaged by abandoned work, unresolved follow-ups, sewage left behind, a water main leak caused by the plumber, and an owner who failed to respond to legitimate complaints for over a month. Pricing drew explicit complaints of overcharging, with one reviewer noting a competitor quoted $75 less for the same garbage disposal job. The two positive reviews are vague, older (2013 and 2018), and lack specific detail, limiting their ability to meaningfully offset the pattern of documented failures. Read less