Service Now Plumbing & Rooter

Service Now Plumbing exhibits significant inconsistency in service quality. While many reviews praise technician expertise, responsiveness, and successful job completion (particularly from 2015-2017), a substantial cluster of negative reviews document serious professionalism failures including no-shows, rude phone staff, missed appointments without notification, and unprofessional technician behav... Read more

Service Now Plumbing exhibits significant inconsistency in service quality. While many reviews praise technician expertise, responsiveness, and successful job completion (particularly from 2015-2017), a substantial cluster of negative reviews document serious professionalism failures including no-shows, rude phone staff, missed appointments without notification, and unprofessional technician behavior. Pricing complaints are frequent and specific, with customers citing inflated labor rates ($166/hour), overcharges for simple work, and aggressive upselling. Project completion issues include incomplete work requiring callbacks, warranty disputes, and damage caused during repairs. The company's performance appears to have deteriorated over time, with most recent negative reviews (2023) indicating ongoing problems. Read less