Rooter Rite

Rooter Rite presents a deeply mixed picture across all four dimensions. Professionalism is the most heavily flagged area, with multiple reviews citing missed appointment windows, unanswered calls, call-forwarding during emergencies, outright lies to home warranty companies, walking off job sites without notice, and hanging up on customers — though a handful of reviews do praise George's promptne... Read more

Rooter Rite presents a deeply mixed picture across all four dimensions. Professionalism is the most heavily flagged area, with multiple reviews citing missed appointment windows, unanswered calls, call-forwarding during emergencies, outright lies to home warranty companies, walking off job sites without notice, and hanging up on customers — though a handful of reviews do praise George's promptness and pleasant attitude. Project completion is similarly troubled: several reviews describe jobs left incomplete, no follow-through on estimates, a plumber physically unable to perform required work, and a technician who made a shower diverter worse across multiple recall visits, while positive reviews do credit completed repairs done efficiently. Experience scores moderately, with some reviewers praising knowledgeable and skilled work and others describing poor workmanship, incorrect diagnoses, and a technician who admitted he was 'not good at' caulking. Pricing is the strongest dimension, with multiple reviewers noting reasonable rates, a below-quote charge, and pricing well below competitors — though the sample is smaller. The overall WW Score of approximately 58 reflects a contractor with genuine strengths in pricing and occasional skilled work, undermined by a consistent and serious pattern of reliability, communication, and professionalism failures. Read less