Riley Plumbing And Heating

Riley Plumbing and Heating has a deeply polarized review profile spanning 2015–2024, with a significant volume of serious negative reviews that drag all four dimensions down substantially. Pricing is the weakest dimension, with multiple reviewers explicitly describing price gouging, inflated estimates, and charges far exceeding competitors — including a $2,700 estimate for work another company... Read more

Riley Plumbing and Heating has a deeply polarized review profile spanning 2015–2024, with a significant volume of serious negative reviews that drag all four dimensions down substantially. Pricing is the weakest dimension, with multiple reviewers explicitly describing price gouging, inflated estimates, and charges far exceeding competitors — including a $2,700 estimate for work another company completed for $510, and a $10,000 quote for work that turned out to be entirely unnecessary. Project completion is severely undermined by recurring accounts of abandoned follow-ups, missed appointments without communication, incorrectly installed equipment requiring multiple return visits, and at least one case where a furnace was never made to function properly after four follow-up visits. Professionalism scores are pulled down by documented incidents of rude office staff, threatening customers over minor billing disputes, failure to return calls for weeks, and a manager who refused to acknowledge legitimate complaints. Experience scores reflect a mixed picture — some technicians are praised as knowledgeable and skilled, while others made dangerous installation errors involving gas lines, fireplace shutters, and disconnected sewage pumps that were left unresolved. The positive reviews, while genuine in tone, are outnumbered and outweighed by the volume and specificity of the negative accounts. Read less