Reno Plumbing Doctor

Reno Plumbing Doctor earns strong marks across all four dimensions, driven by a large volume of detailed, positive reviews praising responsiveness, same-day or next-day service, and technically skilled work on complex jobs including slab re-routes, tankless water heater installs, and full re-pipes. Professionalism scores are tempered by a meaningful cluster of negative reviews citing a rude techni... Read more

Reno Plumbing Doctor earns strong marks across all four dimensions, driven by a large volume of detailed, positive reviews praising responsiveness, same-day or next-day service, and technically skilled work on complex jobs including slab re-routes, tankless water heater installs, and full re-pipes. Professionalism scores are tempered by a meaningful cluster of negative reviews citing a rude technician, a no-show appointment, a disputed lien filing, and at least one instance where the owner allegedly identified a problem but did not disclose it to the customer before proceeding with an unnecessary replacement. Pricing scores are the lowest of the four dimensions because while many reviewers praise fair and transparent pricing — including a published price sheet and free estimates — several negative reviewers explicitly allege overcharging, itemized nickel-and-diming, and a post-dated check deposited early against contract terms. Project completion is solid overall, with the majority of reviewers confirming jobs were finished promptly and correctly, but is reduced by a recurring pattern of callbacks needed after initial work failed (e.g., toilet backup recurring within three days, leaking faucet not acknowledged). Experience scores are the highest, supported by numerous detailed accounts of Mark and his team solving problems that other plumbers could not, honoring warranties, and demonstrating deep technical knowledge across a wide range of plumbing scenarios. Read less