Ray and Sons Plumbing

Ray and Sons Plumbing receives strong praise across the majority of reviews for responsiveness, fair and transparent pricing, and technical competence — with multiple reviewers specifically highlighting no hidden costs, quick turnaround, and honest assessments that saved customers money. However, two detailed 1-star reviews introduce meaningful concerns: one describes repeated workmanship errors... Read more

Ray and Sons Plumbing receives strong praise across the majority of reviews for responsiveness, fair and transparent pricing, and technical competence — with multiple reviewers specifically highlighting no hidden costs, quick turnaround, and honest assessments that saved customers money. However, two detailed 1-star reviews introduce meaningful concerns: one describes repeated workmanship errors requiring multiple return visits, a hole left in a ceiling, leaking drains after hookup, and a late technician with no communication; the other cites a messy workspace, an unlocked apartment, use of personal belongings, and a failure to return a phone call to resolve a billing dispute. These negative reviews are specific, credible, and drag down professionalism and project completion scores meaningfully. The majority of reviews are older than 12 months (most from 2014–2019, with only one from 2020), which limits confidence in how well these scores reflect current performance. Overall, Ray and Sons shows a solid baseline of customer satisfaction but has documented service consistency issues that prospective customers should weigh carefully. Read less