Find Nearby Plumbers In Reno, Nevada

Acknowledge Plumbing scores very strongly across professionalism, project completion, and experience, with consistent praise for responsiveness, same-day service, technical competence, and honest dealings — including one notable instance where a technician returned to fix a recurring issue at no charge. The pricing dimension is the weakest area: while several reviewers found pricing reasonable or fair, one reviewer explicitly called the charges 'OUTRAGEOUS' and 'twice as much as the average,' which meaningfully pulls the pricing score down. Project completion is a standout strength, with multiple reviewers noting jobs were finished as promised, on time, and with follow-through on callbacks. Experience scores are high based on specific, detailed accounts of skilled diagnostics and quality workmanship across multiple technicians. Overall, this is a well-performing contractor with a clear pricing transparency concern that prospective customers should investigate.

• PRICING CONCERN: One reviewer (4-star, August 2024) explicitly stated charges were 'OUTRAGEOUS' and 'twice as much as the average' for a non-emergency call. This is a meaningful negative signal and has been weighted accordingly in the pricing score.
• MILD GENERIC PRAISE PATTERN: Several reviews use enthusiastic but somewhat generic language ('highly recommend,' 'great company,' 'would use again in a heartbeat'). However, enough reviews include specific technician names, job details, and situational context to suggest these are genuine. No fake review flag raised.
• RECENCY NOTE: All 13 reviews fall within the past 24 months (July 2023 – September 2024), with 7 reviews from the past 12 months. Recency profile is strong and no downweighting for age is required.
• SMALL SAMPLE NOTE: 13 reviews is a relatively modest sample size. Scores are directionally reliable but could shift with more data, particularly for pricing where only 4 reviews provide explicit commentary.

This WW Score is moderately reliable — the review set is recent, specific, and consistent enough to support HIGH confidence in professionalism, project completion, and experience, but the small total sample size and a notable pricing outlier mean the pricing dimension and overall score should be interpreted with some caution.

Dirty Plumber demonstrates strong overall performance across all dimensions, with particularly high marks for professionalism and project completion. The company excels in responsiveness, punctuality, communication, and technical skill, with owner Jack and technicians like Keaton consistently praised for friendly, efficient service. Pricing is generally viewed as fair and competitive, though some customers note the hourly rate ($118/hr) is above average. The primary weakness is occasional communication lapses and billing disputes, which appear in a small but notable subset of reviews. Recency analysis shows sustained quality over time, with recent reviews (2025) matching the positive tone of historical reviews.

• POTENTIAL FAKE REVIEW PATTERN: Multiple reviews from 2025-05-25, 2025-05-09, 2025-04-09, and 2025-03-10 contain suspiciously similar phrasing and structure (e.g., 'Keaton did a great job', 'very friendly, professional', 'would definitely recommend'). However, these reviews also contain specific details and vary in length, so confidence in fake detection is LIMITED rather than HIGH.
• BILLING DISPUTES: Three reviews (1-star from 2022-10-08, 2-star from 2022-06-08, 1-star from 2021-08-18, 2-star from 2019-12-27, 1-star from 2018-09-11) explicitly mention billing issues, lack of follow-up, or perceived overcharging. These represent ~3% of reviews but indicate a pattern of occasional customer service failures.
• PRICING SENSITIVITY: While most reviews praise fair pricing, several customers (2019-08-21, 2021-01-26, 2021-08-18) express concern about hourly rates ($118/hr) and fuel surcharges. This suggests pricing may be a point of friction for price-sensitive customers despite overall positive sentiment.
• COMMUNICATION GAPS: A few reviews mention difficulty reaching the company or delayed callbacks, particularly in older reviews (2017-2018) when Jack operated as a one-man shop. This issue appears largely resolved in recent years with expanded team.
• EMPTY/MINIMAL REVIEWS: Several reviews contain no text or only 1-2 words (e.g., 'very helpful', 'very smooth', 'ok, fast 20 minutes'). These provide minimal evidence but do not contradict the overall positive narrative.

This WW Score of 87.2 is highly reliable, based on 152 reviews with strong data across all four dimensions. The HIGH confidence rating reflects consistent positive feedback over a 13-year period, with recent reviews (2025) confirming sustained quality. However, the score should be interpreted with awareness that a small but meaningful subset of reviews (3-5%) document billing disputes and communication failures, suggesting occasional lapses in customer service execution despite generally strong performance. Prospective customers should clarify pricing and billing terms upfront to mitigate risk.

Tahoe City Plumbing & Heating demonstrates strong performance across all dimensions, with particularly exceptional professionalism scores driven by consistent praise for responsiveness, friendliness, and punctuality. Project completion is reliably strong with multiple mentions of same-day service and thorough work. Experience and technical skill are well-documented through detailed descriptions of complex repairs and installations completed correctly. Pricing is fair and transparent based on available mentions, though fewer reviews explicitly address cost. Two negative reviews from 2021 citing communication failures (no callbacks) represent a notable weakness in responsiveness during that period, but these are substantially outweighed by 23 positive reviews spanning 2017–2023.

• Two negative reviews (2021-06-28 and 2021-07-05) report serious communication failures—no callbacks on voicemail/email. This suggests a potential operational issue during that period, though no recent reviews report similar problems.
• 23 of 25 reviews are 5-star ratings with detailed, specific praise. While the language varies and includes concrete examples (specific names, technical details, emergency scenarios), the overwhelming positivity warrants noting that this review set may skew toward satisfied customers who take time to write reviews.
• Most reviews are older than 2 years (18 of 25 from 2017–2019). Only 7 reviews are from 2021 or later. Recent performance data is limited.

This WW Score of 87.2 is reliable and should be trusted, supported by HIGH confidence across three of four dimensions and a substantial review volume. However, the score reflects primarily historical performance (2017–2019); the two 2021 communication failures and limited recent reviews (2022–2023) suggest current operational reliability should be independently verified before engaging for critical work.

Jaden demonstrates strong performance across all dimensions with consistently positive feedback from recent reviews (2024). Professionalism is evidenced by punctuality, responsiveness, clear communication, and respectful demeanor across 8 mentions. Project completion is exceptionally strong with 9 mentions highlighting same-day repairs, thorough follow-through, cleanup, and proactive problem-solving. Experience is validated through 8 mentions of technical knowledge, quality workmanship, and ability to diagnose and recommend solutions. Pricing shows fair value in 6 mentions, though one significantly older 2013 review alleges a $60 quote discrepancy, creating a notable outlier that moderates the pricing confidence.

• One 1-star review from 2013 (11 years old) alleges quote misrepresentation ($59 vs $119 service call charge). This is a significant outlier but is heavily dated and contradicted by 6 recent reviews praising fair pricing. Recommend treating with caution but not dismissing recent positive trend.
• Nine of ten reviews are from August-November 2024, showing strong recent activity. The single negative review is from 2013, suggesting either a past issue that was resolved or a potentially unreliable complaint. Recency heavily favors current positive assessment.
• All nine recent reviews are 5-star ratings with detailed, specific praise. While this is positive, the uniformity warrants noting that sample may not capture full spectrum of customer experience. However, language varies sufficiently across reviews to suggest authentic individual experiences rather than fake reviews.

This WW Score of 87.2 is highly reliable due to strong mention counts across all dimensions (6-9 mentions each) and recent review dates (9 of 10 from 2024). The single dated negative review regarding pricing does not substantially undermine confidence in current performance, though it suggests pricing communication clarity could be an area of focus.

Bradley Electrical, Plumbing & Heating earns a strong WW Score driven by an overwhelmingly positive review base spanning nearly a decade, with consistent praise for punctuality, responsiveness, and friendly technicians across dozens of reviews. Professionalism is the most frequently mentioned dimension and scores well, though it is modestly penalized by a small number of credible negative reviews citing a no-show appointment, a last-minute cancellation, a rude owner interaction, and one instance of shoddy crew work. Project completion scores solidly given the many accounts of jobs finished same-day or next-day, callbacks honored, and follow-through on complex multi-trade projects, but is tempered by two reviews describing work that was not completed or not fixed correctly. Pricing is consistently described as fair, reasonable, or better than expected, with only one review raising a concern about billing transparency, supporting a strong but not perfect pricing score. Experience scores well given repeated mentions of knowledgeable diagnostics, problem-solving on difficult jobs, and quality workmanship, offset slightly by one detailed negative review alleging inexperienced technicians and a failed repair.

• Two reviews contain only 'unknown' as review text with 5-star ratings and no usable content — these were excluded from scoring.
• A small cluster of reviews (approximately 6-8) use very generic praise with no specific details (e.g., 'Best service in the Carson/Tahoe area', 'Great people to deal with', 'I've been using these folks for years. Just the best.') — these contribute minimally to scoring but are noted as low-information reviews.
• One review (2019-11-23) alleges the owner was condescending, rude, and threatening — this is a credible and specific negative signal that was factored into the professionalism score.
• One review (2020-02-26) is a detailed, specific negative account alleging inexperienced technicians, a failed repair, and an $860 charge for unresolved work — this was weighted meaningfully against experience and project completion scores.
• One review (2021-09-10) describes two separate instances of last-minute cancellations and an estimate never delivered over 8 weeks — this is a credible reliability concern factored into professionalism and project completion.
• One review (2021-12-07) describes a same-day cancellation after a two-week wait, citing inability to service manufactured homes despite being informed upfront — factored into professionalism.
• The vast majority of reviews are 5-star. While the volume and specificity of positive reviews lend credibility, the near-universal 5-star pattern warrants mild caution. The presence of several detailed negative reviews suggests the review set is genuine rather than manipulated.
• Recency note: The majority of reviews (approximately 30+) are from 2024 and 2023, which is favorable. Older reviews (2013–2017) were given reduced weight in scoring.

This WW Score is based on 83 reviews spanning approximately 11 years, with strong recency weighting toward 2023–2024 data, a high mention count across all four dimensions, and the presence of credible negative reviews that prevent score inflation — the overall score of 84.2 should be considered a reliable and trustworthy representation of this contractor's performance.

High Quality Plumbing demonstrates strong overall performance across all measured dimensions. Professionalism is a standout strength with 48 mentions emphasizing punctuality, communication, courtesy, and responsiveness—particularly Daniel's same-day callbacks and weekend availability. Project completion is consistently reliable with 35 mentions of jobs finished on time and to specification, though two serious negative reviews (permit violations and poor ditch work) and one service cancellation create material concerns. Experience and technical skill are well-documented across 28 mentions, with customers praising problem-solving ability and quality workmanship. Pricing receives moderate support (16 mentions) with most customers describing fair and competitive rates, though one customer expressed uncertainty about pricing structure. The company's long-term customer relationships and repeat business indicate sustained satisfaction.

• CRITICAL: One 1-star review (2022-11-28) alleges serious regulatory violations—failure to pull required permits for sewer line and tankless water heater installation, claiming 100+ jobs done without permits. Customer reports being told permits were unnecessary, contradicting Nevada State Contractors Board and Douglas County requirements. This represents potential legal/compliance risk and breach of professional standards.
• One 1-star review (2023-06-28) documents poor customer service: appointment confirmed for 8:00 AM, then cancelled at 7:57 AM via phone call claiming service area too far, despite company having full information the previous day. Represents significant communication and reliability failure.
• One 1-star review (2018-06-11) is vague ('If you can go online...') and provides no actionable detail; appears to be a troll review.
• One 1-star review (2021-06-10) states only 'It was an estimate from your brother or brother in law'—unclear complaint, possibly personal dispute rather than service quality issue.
• One 3-star review (2022-08-22) indicates customer initially left negative review but owner Daniel called, promised refund, and followed through. Review upgraded to 3-star acknowledging owner's integrity in making things right, but original problem remains undocumented.
• Multiple empty/blank reviews (5-star with no text) present in dataset—4 instances. These cannot be analyzed for dimension mentions and reduce data quality.
• Review dates span 2015–2025; majority of reviews (45 of 61) are from 2018 or earlier, with only 8 reviews from past 12 months (2024-2025). Recent data is limited; older reviews may not reflect current operations.
• Pattern of extremely high ratings (54 of 61 reviews are 5-star) combined with very few critical details in some reviews could suggest selection bias or review curation, though the two serious 1-star reviews and detailed negative feedback on permits suggest reviews are not artificially filtered.

This WW Score of 84.2 is reliable for general assessment of professionalism and project completion, supported by HIGH confidence across those dimensions with 35+ mentions each. However, the score should be interpreted with caution due to two material red flags: documented permit violations and regulatory non-compliance (serious legal/ethical concern) and one significant service cancellation incident. The company's strong reputation for responsiveness and customer relationships is well-supported, but the permit issue raises questions about whether the company operates within legal/professional standards. Prospective customers should independently verify current licensing, insurance, and permit compliance before hiring. Recent review data is limited (only 8 reviews in past 12 months), so current performance may differ from historical average.