Overview of Company Customer Sentiment Analysis in May
Every single review across all five submissions is a 1-star complaint, painting a consistently negative picture of this contractor across all four scored dimensions. Professionalism is severely damaged by reports of rudeness, blaming customers, refusing to honor callbacks, and disputing legitimate invoices. Pricing is flagged as exploitative, with one reviewer citing a 4x parts markup and the owne... Read more
Every single review across all five submissions is a 1-star complaint, painting a consistently negative picture of this contractor across all four scored dimensions. Professionalism is severely damaged by reports of rudeness, blaming customers, refusing to honor callbacks, and disputing legitimate invoices. Pricing is flagged as exploitative, with one reviewer citing a 4x parts markup and the owner openly defending the practice. Project completion is critically undermined by reports of code violations, incorrect equipment installations, failed work within a year, and outright refusal to correct errors. Workmanship quality is poor, evidenced by improper water heater installation, missing required bracing, and two separate jobs where new work failed after completion. The company was also operating under Chapter 11 bankruptcy protection at the time of several reviews, which adds further concern about reliability and accountability. Read less