Paul’s Heating & Air

Paul's Heating, Plumbing & Air has a deeply mixed record across all four dimensions, with a substantial volume of reviews pulling scores downward in nearly every category. Pricing is the most damaged dimension, with a large number of reviewers explicitly calling out hidden fees, inflated quotes, charges far exceeding competitors, and in several cases outright misrepresentation of costs — includi... Read more

Paul's Heating, Plumbing & Air has a deeply mixed record across all four dimensions, with a substantial volume of reviews pulling scores downward in nearly every category. Pricing is the most damaged dimension, with a large number of reviewers explicitly calling out hidden fees, inflated quotes, charges far exceeding competitors, and in several cases outright misrepresentation of costs — including a $2,395 water heater quote, a $20,000 furnace push before diagnosis, and a $273 capacitor replacement for a 10-minute job. Project completion is similarly troubled, with multiple reviews describing no-shows, abandoned jobs, technicians leaving without notice, failed callbacks, and work that had to be redone by other companies. Professionalism scores slightly higher due to a meaningful number of positive reviews praising specific technicians by name as courteous, prompt, and efficient — but these are offset by serious complaints about unprofessional conduct including setting off fire alarms, breaking property, leaving sites unsecured, and ignoring customer calls. Experience is split: several reviewers praised knowledgeable diagnostics and quality workmanship, while a comparable number described incorrect diagnoses, defective installations, and technicians recommending unnecessary full replacements for simple repairs. Read less