Paschall Plumbing Heating Cooling

Paschall Plumbing receives consistently strong marks for professionalism, punctuality, and technician demeanor across a large volume of reviews spanning over a decade, with many customers praising specific technicians by name and noting prompt communication and courteous service. However, pricing is a serious and recurring concern: multiple independent reviewers across different years describe fla... Read more

Paschall Plumbing receives consistently strong marks for professionalism, punctuality, and technician demeanor across a large volume of reviews spanning over a decade, with many customers praising specific technicians by name and noting prompt communication and courteous service. However, pricing is a serious and recurring concern: multiple independent reviewers across different years describe flat-rate charges they found excessive, opaque billing with no itemized breakdowns, and instances where quoted prices were dramatically higher than market rates for parts and labor — this is the single largest drag on the WW Score. Project completion is generally positive, with most jobs described as finished correctly, though there are notable exceptions including a failed underground plumbing installation that came apart twice, a toilet leak that required four visits without resolution, and a furnace repair where the wrong part was installed. Experience scores are mixed: the majority of reviews praise technician skill and problem-solving, but a meaningful minority describe misdiagnoses, incorrect parts, and work that had to be redone by competitors. The combination of strong service delivery and deeply problematic pricing transparency produces a moderate overall score. Read less