North Shore Plumbing

North Shore Plumbing has a genuinely mixed record across all four dimensions. Professionalism scores are pulled down by multiple explicit complaints about poor customer service, a pompous attitude, and one instance of a contractor responding defensively to a negative review in a public forum — though many customers also praised responsiveness and friendliness. Pricing is a notable weak point, wi... Read more

North Shore Plumbing has a genuinely mixed record across all four dimensions. Professionalism scores are pulled down by multiple explicit complaints about poor customer service, a pompous attitude, and one instance of a contractor responding defensively to a negative review in a public forum — though many customers also praised responsiveness and friendliness. Pricing is a notable weak point, with several reviewers citing charges that felt excessive or unfair, including a disputed $150 charge for a broken valve and $720 for a garbage disposal replacement, partially offset by reviews praising fair and reasonable pricing. Project completion is the most concerning dimension: at least two reviews describe jobs that were not completed correctly (unsolved leak, improperly soldered pipe, hot/cold reversal), while other reviews praise timely and thorough follow-through. Experience scores are similarly split, with strong praise for methodical problem-solving from some customers and explicit criticism of diagnostic failures and poor workmanship from others. Read less