North Lake Plumbing Inc

North Lake Plumbing presents a deeply divided picture across 31 reviews spanning 2011–2023. Pricing is the single most damaging dimension: a large number of reviewers explicitly describe being charged $300–$935 for under an hour of work, with no upfront quotes, no itemized invoices, and no opportunity to approve costs before work was performed — this drove the pricing score to a very low 28.... Read more

North Lake Plumbing presents a deeply divided picture across 31 reviews spanning 2011–2023. Pricing is the single most damaging dimension: a large number of reviewers explicitly describe being charged $300–$935 for under an hour of work, with no upfront quotes, no itemized invoices, and no opportunity to approve costs before work was performed — this drove the pricing score to a very low 28. Professionalism is similarly polarized: multiple reviewers describe Ken becoming irate, rude, and verbally aggressive when challenged, including storming out of jobs, berating customers on the phone, and refusing to return to fix incomplete work — however, a meaningful number of positive reviewers describe him as courteous, responsive, and friendly, preventing the score from bottoming out entirely. Project completion scores moderately at 62 because many positive reviewers confirm jobs were finished and problems resolved, but several negative reviews document unresolved leaks, abandoned jobs, and failure to return calls when work was disputed. Experience scores the highest at 68, as multiple reviewers across both positive and negative camps acknowledge Ken's technical competence, though the negative reviews raise concerns about unnecessary upselling and misdiagnosis. The most recent reviews (2023) are among the most damaging, suggesting the pattern of overcharging and poor conduct has not improved over time. Read less