Mr. Rooter Plumbing of Reno / Sparks

Mr. Rooter presents a deeply mixed performance profile across all four dimensions. Professionalism is the most frequently mentioned dimension and is dragged down significantly by repeated no-show incidents, missed appointments, poor dispatcher communication, and at least one report of a technician behaving in a threatening manner — despite many positive reviews praising individual techs as court... Read more

Mr. Rooter presents a deeply mixed performance profile across all four dimensions. Professionalism is the most frequently mentioned dimension and is dragged down significantly by repeated no-show incidents, missed appointments, poor dispatcher communication, and at least one report of a technician behaving in a threatening manner — despite many positive reviews praising individual techs as courteous and friendly. Pricing is a notable concern, with multiple credible accounts of bait-and-switch quoting, price inflation on arrival, and one allegation of elder financial exploitation, offsetting the positive reviews that cite fair and transparent pricing. Project completion is the most damaging dimension: there are serious, detailed complaints about incomplete work, abandoned jobs, work not matching the contracted scope, property damage caused during service, and regulatory violations including an OSHA fine and State Contractors Board action — these are not minor grievances. Experience scores moderately, with many positive reviews praising skilled individual technicians, but offset by credible accounts of botched septic work, improper plumbing installations, and a multi-year saga of construction damage requiring third-party remediation. Read less