Michael’s Plumbing Heating & Air

Michael's Plumbing Heating & Air has a strong overall reputation built on decades of community presence, with the majority of reviewers praising technician professionalism, responsiveness, and technical competence across plumbing, HVAC, and heating work. However, a meaningful cluster of negative reviews — spanning multiple years — raises legitimate concerns across all four dimensions. Pricing ... Read more

Michael's Plumbing Heating & Air has a strong overall reputation built on decades of community presence, with the majority of reviewers praising technician professionalism, responsiveness, and technical competence across plumbing, HVAC, and heating work. However, a meaningful cluster of negative reviews — spanning multiple years — raises legitimate concerns across all four dimensions. Pricing transparency is a recurring pain point: multiple reviewers cited unexpected charges, billing errors, lack of itemized invoices, and at least one instance of a quoted price not being honored. Project completion is also a notable weakness, with several reviews describing abandoned jobs, failure to return after initial visits, and work that required correction on a second visit. Experience scores well on average but is tempered by a handful of reviews describing poor workmanship, incorrect diagnoses, and at least one serious incident involving a flooded property. The professionalism score reflects a generally courteous and communicative team, offset by isolated but serious complaints about unprofessional conduct, unreturned calls from management, and scheduling failures. Read less