Kaiser Plumbing Sewer & Drain

Kaiser Plumbing exhibits a deeply polarized performance profile with stark inconsistency between positive and negative experiences. While 5-star reviews consistently praise Ed's technical expertise, promptness, and professionalism when he engages directly, the majority of reviews (13 of 21) document severe communication failures, missed appointments, and incomplete work. Critical issues include re... Read more

Kaiser Plumbing exhibits a deeply polarized performance profile with stark inconsistency between positive and negative experiences. While 5-star reviews consistently praise Ed's technical expertise, promptness, and professionalism when he engages directly, the majority of reviews (13 of 21) document severe communication failures, missed appointments, and incomplete work. Critical issues include repeated non-responsiveness to voicemails and calls, failure to follow up on service orders, and at least two documented cases where initial repairs failed within days, requiring customers to hire competing plumbers at their own expense. Behavioral concerns are also raised in multiple reviews. The company's heavy reliance on home warranty referrals appears to correlate with poor service delivery, suggesting possible systemic issues with that channel. Read less