Jet Plumbing Heating & Drain Services

Jet Plumbing shows mixed performance across all dimensions. Professionalism scores 74, reflecting consistent punctuality and friendly technicians, but marred by recurring complaints about rude office staff, scheduling failures, and no-shows. Pricing is the weakest dimension at 58, with extensive complaints about inflated labor charges, hidden fees, minimum hour billing, and dramatic price increase... Read more

Jet Plumbing shows mixed performance across all dimensions. Professionalism scores 74, reflecting consistent punctuality and friendly technicians, but marred by recurring complaints about rude office staff, scheduling failures, and no-shows. Pricing is the weakest dimension at 58, with extensive complaints about inflated labor charges, hidden fees, minimum hour billing, and dramatic price increases between quotes. Project completion scores 71, with many successful jobs but significant issues including incomplete work, callbacks not honored, and warranty claims denied. Experience scores highest at 80, with strong technical knowledge and problem-solving demonstrated by individual technicians, though some diagnostic errors noted. The company shows stark inconsistency: excellent individual technician performance contrasts sharply with poor office management, billing practices, and follow-through on commitments. Read less