HTA Plumbing & Mechanical

HTA Plumbing shows mixed performance across all dimensions. Professionalism scores 78.5, with strong praise for responsiveness and technician courtesy (Albert, Milo, Pono, Brad, Pete) but offset by complaints about rude office staff and missed appointments. Pricing scores 71.0, reflecting fair-to-reasonable rates in most cases but significant concerns about hidden charges, drive-time fees, and ove... Read more

HTA Plumbing shows mixed performance across all dimensions. Professionalism scores 78.5, with strong praise for responsiveness and technician courtesy (Albert, Milo, Pono, Brad, Pete) but offset by complaints about rude office staff and missed appointments. Pricing scores 71.0, reflecting fair-to-reasonable rates in most cases but significant concerns about hidden charges, drive-time fees, and overcharging in several reviews. Project completion scores 76.0, with many successful jobs but notable failures including incorrect pipe connections, faulty recirculation systems, incomplete clog clearing requiring callbacks, and pilot light issues recurring within 24 hours. Experience scores 82.0, with consistent praise for technician skill and problem-solving ability, though some installation errors and quality control issues are documented. The company demonstrates strong technical capability but inconsistent execution and customer service. Read less