Hawthorne Plumbing, Heating & Cooling

Hawthorne Plumbing demonstrates strong professionalism and technical expertise, with technicians consistently praised for punctuality, courtesy, knowledge, and quality workmanship. Project completion is reliable with most jobs finished on schedule and callbacks honored. However, pricing is a significant weakness—numerous reviews explicitly cite high costs, overcharging, aggressive upselling, and... Read more

Hawthorne Plumbing demonstrates strong professionalism and technical expertise, with technicians consistently praised for punctuality, courtesy, knowledge, and quality workmanship. Project completion is reliable with most jobs finished on schedule and callbacks honored. However, pricing is a significant weakness—numerous reviews explicitly cite high costs, overcharging, aggressive upselling, and lack of transparency. The company's WW Score of 76.8 reflects solid operational execution undermined by persistent customer concerns about value and fair pricing. While the company excels at service delivery, pricing practices create meaningful friction with customer satisfaction. Read less