Hawthorne Plumbing, Heating and Cooling

Hawthorne Plumbing demonstrates strong professionalism, technical expertise, and project completion capabilities, with technicians consistently praised for punctuality, knowledge, and courteous service. However, pricing emerges as a significant weakness, with numerous customers reporting charges substantially above market rates—often 2-3x competitor pricing for identical work. While the company ... Read more

Hawthorne Plumbing demonstrates strong professionalism, technical expertise, and project completion capabilities, with technicians consistently praised for punctuality, knowledge, and courteous service. However, pricing emerges as a significant weakness, with numerous customers reporting charges substantially above market rates—often 2-3x competitor pricing for identical work. While the company excels at responsiveness and work quality, the persistent pricing complaints across all review periods substantially depress the overall score. The company's willingness to negotiate and refund overcharges in some cases suggests awareness of the issue, but the pattern remains systemic. Read less