Freedom Plumbing

Freedom Plumbing demonstrates strong overall performance with a WW Score of 82.1, driven by consistently high marks across all four dimensions. Professionalism is the strongest area (85.2), with extensive praise for punctuality, communication, and courteous technicians like Rob, Noah, and Trent. Project completion scores well (81.8) with most jobs finished on time and to customer satisfaction, tho... Read more

Freedom Plumbing demonstrates strong overall performance with a WW Score of 82.1, driven by consistently high marks across all four dimensions. Professionalism is the strongest area (85.2), with extensive praise for punctuality, communication, and courteous technicians like Rob, Noah, and Trent. Project completion scores well (81.8) with most jobs finished on time and to customer satisfaction, though some callbacks and follow-up issues are noted. Pricing is competitive (79.5), with customers frequently citing fair and reasonable rates compared to competitors, though a few complaints about unexpected costs and supply runs exist. Experience is solid (84.3), with customers consistently praising technical knowledge and problem-solving ability. However, the company shows inconsistency in service quality and responsiveness, with several negative reviews citing missed appointments, poor communication, and unresponsive management. Read less