Big Bear Plumbing

Big Bear Plumbing has a strong base of loyal, satisfied customers who consistently praise Eric's punctuality, responsiveness, and friendly demeanor, driving solid scores across all dimensions. However, a meaningful cluster of negative reviews — spanning multiple years and covering pricing disputes, misdiagnosis, gaslighting behavior, and refusal to honor callbacks — prevents any dimension from... Read more

Big Bear Plumbing has a strong base of loyal, satisfied customers who consistently praise Eric's punctuality, responsiveness, and friendly demeanor, driving solid scores across all dimensions. However, a meaningful cluster of negative reviews — spanning multiple years and covering pricing disputes, misdiagnosis, gaslighting behavior, and refusal to honor callbacks — prevents any dimension from scoring in the high 80s or above. Pricing is the weakest dimension, with multiple reviewers explicitly calling out overcharging, inflated quotes given without site visits, and charges for visits that produced no results. Project completion is moderately strong but is dragged down by at least two notable failures: a toilet that failed the next day with no callback honored, and a shower left unusable with missing tiles. Experience scores are mixed — many reviews praise skill and knowledge, but several credible negative reviews describe misdiagnosis, unfamiliarity with common fixtures (Kohler cartridges), and poor problem-solving on complex jobs. Read less