Best Plumbing & Heating

Best Plumbing and Heating has a strong base of loyal, long-term customers who consistently praise responsiveness, punctuality, and willingness to go above and beyond — including same-day service, no-charge visits for minor fixes, and even pro bono work for veterans. However, the review set contains meaningful negative signals that cannot be ignored: multiple complaints about billing transparency... Read more

Best Plumbing and Heating has a strong base of loyal, long-term customers who consistently praise responsiveness, punctuality, and willingness to go above and beyond — including same-day service, no-charge visits for minor fixes, and even pro bono work for veterans. However, the review set contains meaningful negative signals that cannot be ignored: multiple complaints about billing transparency and unauthorized charges, at least one instance of a no-show with no follow-up, a serious complaint about an installed heating system that failed and was deemed dangerous by National Grid, and a complaint about technicians being clueless about a heating issue and making it worse over six visits. Professionalism is dinged by the cigarette smoke complaint and the driving incident, though the majority of professionalism mentions are positive. Pricing scores are pulled down significantly by multiple credible complaints about undisclosed charges, invoices arriving days late, and final bills far exceeding quoted amounts. Project completion is mixed — many jobs are described as completed well and quickly, but there are notable failures including abandoned remodel commitments, unresolved callbacks, and a dangerous heating installation that was never remediated. Experience scores are moderate-positive overall, offset by the heating system failure and the multi-visit heater debacle where the customer ultimately fixed the toilet themselves with a $20 Amazon part. Read less