Arellano Heating & Air Conditioning

Arellano Heating & Plumbing demonstrates strong technical competence and generally positive professionalism, with multiple reviewers praising Hector and other technicians for their knowledge, friendliness, and willingness to go above and beyond — including coming out on the 4th of July and responding within hours during emergencies. However, two reviews (one rated 3-star, one rated 1-star) raise... Read more

Arellano Heating & Plumbing demonstrates strong technical competence and generally positive professionalism, with multiple reviewers praising Hector and other technicians for their knowledge, friendliness, and willingness to go above and beyond — including coming out on the 4th of July and responding within hours during emergencies. However, two reviews (one rated 3-star, one rated 1-star) raise serious concerns about responsiveness and follow-through, with customers reporting being ignored after initial contact and promises not being honored. Project completion scores are pulled down meaningfully by these communication and scheduling failures, which represent a real and recurring pattern rather than isolated incidents. Pricing was mentioned positively in three reviews, with terms like 'inexpensive,' 'very reasonable,' and 'worked with us on cost,' supporting a moderately strong price-friendly score. The overall score reflects a contractor with genuine skill and loyal customers but a notable and documented weakness in scheduling responsiveness and follow-up communication. Read less