Overview of Company Customer Sentiment Analysis in May
AM/PM Discount Plumbing receives consistently strong praise for professionalism, with multiple reviewers highlighting Sam's friendly demeanor, responsiveness, and communication — including a follow-up call after service. Pricing is frequently cited as fair and transparent, with no hidden charges, though one reviewer felt charged unfairly for minimal work. Project completion scores are solid over... Read more
AM/PM Discount Plumbing receives consistently strong praise for professionalism, with multiple reviewers highlighting Sam's friendly demeanor, responsiveness, and communication — including a follow-up call after service. Pricing is frequently cited as fair and transparent, with no hidden charges, though one reviewer felt charged unfairly for minimal work. Project completion scores are solid overall, with several complex jobs resolved successfully, but are tempered by one notable negative review where the plumber declined to fix a burst pipe and still charged a full hour at weekend rates. Experience scores reflect genuine skill — Sam is credited with solving problems two other plumbers could not — but the one-star review raises a concern about inconsistency in difficult or after-hours situations. The score is moderated by the presence of one credible negative review and the fact that most reviews are from 2014–2020, with none in the past 12 months. Read less