Action Drain & Rooter Service

Action Drain and Rooter Service demonstrates strong technical capability and responsive field technicians, with many reviewers praising named individuals like Loel, Corey, David, and Larry for their skill, friendliness, and efficiency. However, the company is significantly dragged down by a persistent and recurring pattern of poor office/receptionist communication, with multiple independent review... Read more

Action Drain and Rooter Service demonstrates strong technical capability and responsive field technicians, with many reviewers praising named individuals like Loel, Corey, David, and Larry for their skill, friendliness, and efficiency. However, the company is significantly dragged down by a persistent and recurring pattern of poor office/receptionist communication, with multiple independent reviewers across different years explicitly describing the front-desk staff as rude, condescending, and unhelpful. Project completion is further undermined by several serious complaints: one customer was charged $5,100 over the original bid with no written change order, another experienced two months of delays before abandoning the company, one customer had a drain re-clog within four days with no free callback honored, and one reviewer reported a broken snake left in their pipe. Pricing is mixed — many reviewers praise fair and reasonable costs, but the hidden mileage fee complaint and the large unauthorized cost overrun are meaningful negatives that prevent a higher score. The overall picture is a company with genuinely skilled field workers but inconsistent office professionalism and notable project management failures that create real risk for customers on larger jobs. Read less