Roto-Rooter Plumbing and Water Cleanup

This contractor shows a clear split between positive recent experiences and a significant pattern of serious failures in older reviews. Professionalism scores are dragged down substantially by multiple reviews describing no-shows, missed appointment windows without communication, rude customer service staff, and failure to honor warranties — even though many recent reviews praise individual tech... Read more

This contractor shows a clear split between positive recent experiences and a significant pattern of serious failures in older reviews. Professionalism scores are dragged down substantially by multiple reviews describing no-shows, missed appointment windows without communication, rude customer service staff, and failure to honor warranties — even though many recent reviews praise individual technicians as friendly and knowledgeable. Pricing is the weakest dimension, with multiple reviewers explicitly calling out deceptive quoting practices, bait-and-switch pricing escalations, and charges that were disputed as unnecessary or fraudulent. Project completion is mixed: several reviews confirm jobs were finished well, but others describe incomplete work, return visits for the same unresolved issue, and a refusal to honor a warranty on a sump pump installation that failed. Experience scores moderately, with skilled individual technicians praised in recent reviews, but offset by older reviews describing misdiagnoses, unnecessary work recommendations, and incorrect information given to customers. Read less