ProServ

This contractor has a deeply polarized review history, with a substantial majority of reviews describing serious failures across all four scored dimensions. Professionalism is heavily penalized by recurring reports of rude office staff, technicians who were dismissive or hostile, no-shows without notification, and unprofessional conduct on-site including walking through sewage without shoe covers ... Read more

This contractor has a deeply polarized review history, with a substantial majority of reviews describing serious failures across all four scored dimensions. Professionalism is heavily penalized by recurring reports of rude office staff, technicians who were dismissive or hostile, no-shows without notification, and unprofessional conduct on-site including walking through sewage without shoe covers and bringing children to jobs. Pricing received one of the lowest scores due to multiple credible accounts of bait-and-switch advertising, wildly inflated quotes, charges for work not performed, and upselling of unnecessary parts or systems. Project completion is critically low, with numerous reviews describing abandoned jobs, repeat failed service calls spanning weeks or months, unresolved leaks, and work that made problems worse rather than better. Experience scores are similarly poor, with many reviewers explicitly describing technicians as clueless, misdiagnosing problems, installing parts incorrectly, and failing to identify obvious issues that other companies resolved quickly. The minority of positive reviews, while genuine in tone, are insufficient to offset the volume and severity of negative experiences documented across a decade of reviews. Read less